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Return Policy & Shipping
At Natalia Blasi Designs, your satisfaction is our top priority. Since we offer a variety of products ranging from custom illustrations to surface pattern designs on physical products, our return policy varies depending on the type of purchase. Please review the details below.
Physical Products (e.g., prints, art kits, or home décor)
You have 30 days from the date of delivery to request a return. To be eligible, items must be:
- Unused and in the same condition as you received them.
- In the original packaging, with tags or labels intact (if applicable).
Non-returnable items include:
- Custom illustrations or personalized designs.
- Digital downloads (e.g., patterns, printable artwork).
If you need to return or exchange an item, contact us at with your order number and reason for return. Please note that return shipping costs are the customer’s responsibility unless the item is defective.
Once your return is approved, we will process a refund to your original payment method, typically within 5–7 business days.
Digital Downloads
Due to the instant nature of digital products (e.g., downloadable patterns or artwork), all sales of digital products are final and non-refundable. However, if you encounter an issue such as:
- Receiving the wrong file.
- Problems accessing your digital product.
Please contact us at info@nataliablasi.com, and we’ll work to resolve the problem as quickly as possible.
Damaged or Defective Products
If your physical product arrives damaged or you notice a defect, please email us with photos of the item and your order number, and we will happily offer a replacement or refund.
Shipping Details
We currently offer shipping to a variety of locations, and we strive to process orders quickly so you can enjoy your designs as soon as possible.
Shipping Rates & Times
- Domestic Shipping (Within USA):
Standard shipping takes 5–7 business days. Rates are calculated at checkout based on your location and the size of your order.
Processing Time
Please allow 2–3 business days for processing your order before it is shipped. Custom illustration or made-to-order products may take up to 7 business days to be prepared.
Frequently Asked Questions (FAQs)
Q: Do you accept returns on custom artwork?
A: Unfortunately, due to the personalized nature of custom illustrations and designs, we cannot accept returns or refunds on custom orders. However, if there is an issue with the final product, please let us know, and we’ll do our best to make it right.
Q: How do I download my digital product?
A: After your purchase, you’ll receive an email with a link to download your file. Make sure to download it within 30 days as the link will expire. If you have any issues, contact us at info@nataliablasi.com.
Q: How long does it take to receive custom work?
A: Custom illustrations typically take 1-3 weeks depending on the complexity of the project. We’ll keep you updated throughout the process and provide estimated completion dates.
Q: Do you offer gift cards?
A: Yes! You can purchase digital gift cards on our website, which are perfect for the art lovers in your life.
Q: Can I request a custom pattern design?
A: Absolutely! I love working with clients on unique pattern designs. Feel free to contact me through the Custom Orders page or email info@nataliablasi.com to discuss your project.
Q: How do I contact you?
A: You can reach me via email at info@nataliablasi.com or through the Contact Us form on our website. I’ll respond within 24–48 hours.